Implementation of process improvement programme in Q8 Aviation



Kuwait Petroleum International (KPI) Aviation Company (Q8 Aviation) is part of Kuwait Petroleum International, which was established in 1983 as the international arm of Kuwait Petroleum Corporation (KPC) under its distinctive “Q8 sails” logo. KPI refines and markets fuel, lubricants and other petroleum derivatives to a diverse customer base across Europe. Q8 Aviation supplies jet fuel to many of the worlds’ major airports as well as to smaller regional airports.


Keypath were engaged by KPI to implement a performance improvement programme in Q8 Aviation and other KPI business units using ISO 9001:2008 as a start point.


Over a 5 month period from November 2008 Keypath Associates worked with Q8 managers in UK, Italy, Denmark, Netherlands, Hong Kong, Singapore and Thailand to achieve successful certification in March 2009. Keypath have now continued to support Q8 in the implementation of performance improvement initiatives using Lean tools and techniques.

Andrew Westmoreland, MD of Q8 Aviation said –

“When we first considered the ISO 9001 project we were worried about the amount of work involved and the possible disruption to our normal operations – we doubted we could achieve certification in such a short timescale. However, the Keypath consultants gave us outstanding service during the whole project – always on hand to answer questions and provide advice. Unlike many other consultants who give you a report and leave you to get on with the implementation yourself, they provided full implementation support from start to finish. Without them we could never have achieved a successful result so quickly and the help they are giving us in performance improvement is already producing tangible benefits.”

Hopkins Recycling

Implemented Integrated Management System and achieved compliance to ISO and BS standards.


Provision of training in Process Mapping, Analysis and Improvement.


Delivery of Strategic Marketing Plan and parameters for Performance Measurement System to realise growth opportunities.


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