| Profitable and Responsible Business |
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The Profitable and Responsible Organisation takes its business responsibilities seriously and adopts a model for its management policies and systems that encompasses all the ways in which its services interact with society by balancing the duty to act responsibly with the right to operate freely and profitably.
It takes account of its economic, social and environmental impacts on society by maximising the benefits and minimising any downsides.
It seeks to take actions, over and above compliance with minimum legal requirements and certification against standards, to address both its own competitive interests and the interests of wider society.
MOVE YOUR MOUSE OVER THE DIAGRAM TO VIEW DETAILED INFORMATION |
| Achieving Profitable Growth |
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An excellent organisation strives to achieve continually improving results by focussing the attention of all its people, processes, systems, technology and resources on measuring and analysing performance against stretch targets to ensure it maintains competitive edge. An excellent organisation operates through well defined processes which it constantly monitors, manages and improves to satisfy customers and generate increasing value for all its stakeholders. Every process will have an identified owner who takes responsibility for its effectiveness measured through key performance indicators and targets. |
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| Principles |
• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships
Best Practice Models -
EFQM Excellence Model
Balanced Scorecard
ISO9001:2008 Quality Management Standard |
| Ensuring Business Continuity |
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All businesses must be able to safeguard their critical operations and ensure that their vital supply chains stay intact in case of any threats. To be caught unprepared or inept in averting and managing potential disruptions to their operations could mean loss of business opportunities, financial disaster, dealing with the loss claims by affected customers, tarnished reputation and damaged goodwill.
An excellent organisation is managed through a set of integrated and interdependent systems which embrace all the aspects of people, processes and technology and are continuously monitored and reviewed for relevance to the aims, goals and strategy of the organisation and for effectiveness of application. The management systems will be based on universally recognised models and benchmarks of best practice. |
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| Principles |
• Business Resilience
• Business Continuity Planning
Best Practice Models -
BS25999 – Business Continuity Management
PAS 99 |
| Looking after the Environment |
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An excellent organisation identifies and measures the impact it has on the environment from the total life cycle of its products, its processes, the materials and energy resource it uses, and its waste and by-products. It strives to eliminate unnecessary waste of resources and reduce energy consumption. It implements a policy of procuring from renewable and sustainable sources wherever possible. An excellent organisation will optimise the management of its resources, including finance, information, buildings, equipment, materials and supply chain. |
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| Principles |
• Minimizing negative impact on the environment
• Reduce-Re-use-Recycle-Re-engineer
• Using renewable resources
Best Practice Models -
ISO14001– Environmental Management Standard
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| Continuously Improving Performance |
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Achieving Excellence is a never ending quest and Continuous Performance Improvement is a constant effort to discover and eliminate causes of problems. It’s not fighting fires and its goal is not to blame people for problems or failures...it’s simply a way of looking at how people and processes can work better by reducing variations, removing non-value adding operations and improving customer satisfaction. |
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| Principles |
• PDCA = Plan-Do-Check-Act
• DMAIC = Define-Measure-Analyse-Improve-Control
• Process Re-engineering
Best Practice Models -
Lean Six Sigma
ISO 9004 – Quality Management and Quality
Systems – Guidelines for Performance Improvement
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| Looking after your People |
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An excellent organisation releases the full potential of its people at an individual, team, and organisational level. It promotes values of integrity, fairness, honesty and equality. It develops, involves and empowers its people, recognising and rewarding their achievements. It motivates and encourages commitment of people to use their skills and knowledge to benefit the organisation.
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| Principles |
• Work-Life Balance
• Safe and Healthy Working Conditions
• Career Development
• Empowerment
• Incentives and Benefits
Best Practice Models -
Investors in People
OHSAS18001 – Health and Safety Management Standard
Workwise
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| Looking after your other stakeholders |
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An excellent organisation identifies, measures and anticipates the needs and expectations of its current and potential future stakeholders. It monitors their perceptions in order to establish, implement and review its policies, strategies, objectives, targets, action plans and measurements for the short, medium and long term. It develops and achieves a balanced set of results to satisfy stakeholders.
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| Principles |
• Maximise returns for Owners/Investors
• Win-win relationships with Business Partners
• Protecting Stakeholders interests
Best Practice Models -
ISO27001 – Data Security Management Standard
Data Protection Act
Supply Chain Management and ISO 28001:2007
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| Making the best use of Technology |
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An excellent organisation manages technology to support its policy, strategy and objectives. It identifies emerging and innovative technologies, recognising their impact on the business, environment and society. It makes most effective use of its existing technology and replaces it when it becomes outdated. It develops ICT to improve the effectiveness of its processes and systems. Existing and new technology will be constantly exploited in an innovative way.
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| Principles |
• Managing Innovation
• eBusiness
• Enterprise Resource Planning
Best Practice Models -
eCommerce Maturity Model
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| Behaving Ethically |
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A responsible organization takes account of its economic and social impacts. Its leaders act as role models by establishing and communicating a code of ethical conduct to all its people and external stakeholders. This will include conforming to all legal, fiscal and regulatory requirements, accounting with integrity, making ethical investments, purchasing from ethically sound sources, treating suppliers fairly and paying on time, implementing practises of equality, diversity and inclusivity and treating employees fairly. It engages in its local community and recognizes that brand image depends not only on quality, price and uniqueness but on how it interacts with its stakeholders, workforce, community and environment.
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| Principles |
IN BUSINESS
• On-time payment
• Ethical Investment
• Accounting integrity
• Tax and Regulatory compliance
IN SOCIETY
• Equality and Diversity
• Fair Trading
• Honesty, Trust, Respect
• Avoidance of any conflict of interest
Best Practice Models -
SA8000 – Social Accountability Guidelines
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